Refund Policy

Clear and transparent refund terms for wHRMS services

Last updated: January 2025

Overview

At wHRMS, we strive to provide the best service possible. We understand that circumstances may change, and we want to make our refund process as transparent and fair as possible. This Refund Policy outlines the conditions under which refunds may be requested and processed.

Refund Eligibility

You may be eligible for a refund if:

  • •You request a refund within 7 days of your initial subscription payment
  • •You have not utilized more than 20% of the service features or uploaded significant employee data
  • •There was a technical issue that prevented access to the service for more than 48 consecutive hours
  • •You were charged due to a billing error on our part
  • •The service was significantly different from what was advertised at the time of purchase

Pro-rated Refunds: For annual subscriptions cancelled within the first 30 days, you may be eligible for a pro-rated refund based on the unused portion of your subscription, minus any promotional discounts received.

Non-Refundable Items

The following are not eligible for refunds:

  • ✗Monthly subscriptions after the 7-day trial/refund period
  • ✗Subscriptions cancelled after 30 days for annual plans
  • ✗Setup fees or onboarding charges
  • ✗Add-on services or custom development work
  • ✗Third-party integration fees or SMS/notification credits
  • ✗Accounts suspended or terminated due to violation of Terms of Service
  • ✗Promotional or discounted subscriptions (special pricing is final sale)

Important: Change of mind, dissatisfaction with features you chose not to evaluate during trial period, or failure to use the service does not qualify for a refund after the eligibility period.

How to Request a Refund

To request a refund, follow these steps:

1

Contact Support

Email us at support@aplenix.com with the subject line "Refund Request"

2

Provide Information

Include your account details, subscription information, and reason for the refund request

3

Review Process

Our team will review your request within 2-3 business days

4

Receive Decision

We'll notify you via email whether your refund has been approved or denied

5

Processing

If approved, refunds are processed within 7-10 business days to your original payment method

Refund Processing Timeline

Request Review

2-3 business days for initial review and decision

Processing Time

7-10 business days once approved

Bank Processing

Additional 3-5 business days depending on your bank

Total Timeline

Up to 15-18 business days from approval to account credit

Note: International transactions may take longer depending on your financial institution's processing times. We recommend contacting your bank if you haven't received your refund within 20 business days of approval.

Cancellation vs. Refund

It's important to understand the difference between cancelling your subscription and requesting a refund:

Cancellation

  • • Stops future billing
  • • Access continues until period ends
  • • No refund for current period
  • • Can reactivate anytime

Refund Request

  • • Seeks return of payment
  • • Subject to eligibility criteria
  • • Requires support team review
  • • May result in immediate access loss

Special Circumstances

Service Outages

If our service experiences extended downtime (more than 48 consecutive hours), you may be eligible for a partial refund or service credit, regardless of the standard refund window.

Billing Errors

If you were charged incorrectly due to a system error, we will promptly issue a full refund once verified. This applies at any time during your subscription.

Force Majeure

In cases of natural disasters, government regulations, or other events beyond our control that significantly impact service delivery, we will work with you on a case-by-case basis to find a fair solution.

Dispute Resolution

If you disagree with our refund decision, you may request a review by a senior team member. Please email us at support@aplenix.com with "Refund Appeal" in the subject line, providing:

  • •Your original refund request details
  • •The decision you received
  • •Additional context or evidence supporting your appeal

Appeals are reviewed within 5 business days, and our decision on appeals is final.

Need Help?

If you have questions about our refund policy or need assistance with a refund request, please contact our support team:

Email: support@aplenix.com

Phone: +91 098942 45457

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST